This website, found under the www.touchablelinen.com URL, is operated by individual proprietor Drugov Vladislav Vicktorovich («Touchable Linen») and references to "we", "us" and "our" shall be deemed to be references to TouchableLinen. References to "you", and "your" shall be deemed to be references to any person placing an order via this website.
1.1 You will be able to access most areas of www.touchablelinen.com without registering your details with us. You will be requested to register your details only when you would like to place your order. Registration is free and can be terminated at any time. When you register with us as a customer, please ensure that the details and information you provide to us are true, accurate and up-to-date. If any of the information you provide changes you must inform us immediately by emailing firstname.lastname@example.org. You must not impersonate any other person or use a false name or a name which you do not have the authority to use.
1.2 We may revise these terms and conditions at any time by updating this posting. You should check www.touchablelinen.com from time to time to review the current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of www.touchablelinen.com. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use www.touchablelinen.com.
2. Ordering from us
2.1 When placing your order you will be required to provide both your delivery address and contact phone number. By placing an order with us you declare that you are: legally capable of entering into binding contracts and you are at least 18 years old.
2.2 You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered. Upon placing an order you will automatically be signed up to our mailing list. If you wish to unsubscribe, you can do so in the manage preference link at the bottom of any email you receive from us.
2.3 Our acceptance of an order takes place when we dispatch the order. We will send you a dispatch confirmation by email. When we dispatch the order the purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order.
2.4 We may refuse to accept an order:
(a) where goods are not available;
(b) where we cannot obtain authorization for your payment;
(c) if there has been a pricing or product description error;
(d) if you do not meet any eligibility criteria set out in our terms and conditions.
2.5 Our Returns policy applies to any Products purchased from us.
3.1 All prices include VAT (where applicable) at the current rates. We reserve the right to express the price exclusive of VAT, but we shall show VAT separately and include it in the total price.
3.2 Our prices are reviewed periodically and any changes will be implemented into our website at our discretion – your order confirmation will however confirm the final and total value/price of your purchase.
4. Cancellation and returns policy
4.1 if You wish to cancel your order:
(a) you can notify us by email before we have dispatched the goods to you;
(b) where goods have already been dispatched to you, by returning goods to us in accordance with clause 4.2 below.
4.2 You can return goods you have ordered from us for any reason at any time within 28 days of receipt for a refund of goods you purchased from us. The delivery costs of your order and cost of returning goods to us shall be borne by you. Items must be returned to us by "Recorded Delivery" so they can be signed for.
4.3 Upon receipt of the goods we will give you a refund of the amount paid for the goods or an exchange credit as required.
4.4 The rights to return the goods to us as referred to in clause 4.3 will not apply in the following circumstances:
(a) in the event that the product has been used;
(b) to any products that we have made or customized specifically for you.
The provisions of this clause 4.4 do not affect your statutory rights.
4.5 If the goods are damaged, faulty on arrival or we sent you incorrect order and you contacted us within 48 hours replacement of the goods will be arranged or full refund will be issued (in this case we will also refund delivery costs of your order and cost of returning goods).
5.1 You are permitted to print and download extracts from www.touchablelinen.com for your own use on the following basis:
(a) no documents or related graphics on www.touchablelinen.com are modified in any way;
(b) no graphics on www.touchablelinen.com are used separately from accompanying text; and
(c) any of our copyright and trade mark notices and this permission notice appear in all copies.
5.2 Unless otherwise stated, the copyright and other intellectual property rights in all material on www.touchablelinen.com (including without limitation photographs and graphical images) are owned by us. For the purposes of these terms and conditions, any use of extracts from www.touchablelinen.com other than in accordance with clause 5.1 above for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use www.touchablelinen.com automatically terminates and you must immediately destroy any downloaded or printed extracts from www.touchablelinen.com.
5.3 Subject to clause 5.1, no part of this www.touchablelinen.com may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.
5.4 Any rights not expressly granted in these terms are reserved.
6. Service access
6.1 While we endeavor to ensure that www.touchablelinen.com is normally available 24 hours a day, we will not be liable if for any reason www.touchablelinen.com is unavailable at any time or for any period.
6.2 Access to www.touchablelinen.com may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.
7. Visitor material and conduct
7.2 You are prohibited from posting or transmitting to or from www.touchablelinen.com any material:
(a) that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;
(b) for which you have not obtained all necessary licenses and/or approvals;
(c) which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the Ukraine or any other country in the world;
(d) which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).
7.3 You may not misuse www.touchablelinen.com (including, without limitation, by hacking).
7.4 We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of clauses 7.2 or 7.3.
8. Information update
8.1 While we endeavor to ensure that the information on www.touchablelinen.com is correct, we do not warrant the accuracy and completeness of the material on www.touchablelinen.com. We may make changes to the material on www.touchablelinen.com, or to the products and prices described in it, at any time without notice. The material on www.touchablelinen.com may be out of date, and we make no commitment to update such material.